Tele2/Altel has become the recipient of the prestigious international Contact Center World award

The operator's contact center won gold, becoming the best in the "Large Contact Centers" category across the entire Asia-Pacific region. For Kazakhstan, this is the first award of such scale.

The first stage of the competition was blind, without mentioning the company name, brand, or participant country. For this stage, nominees provided data on 97 points of the evaluation sheet. The second stage of the competition consisted of finalists presenting their projects in person to the jury and competition participants.

The Tele2/Altel contact center presented a presentation at the competition on the topic "Expanding Customer Relationship Opportunities Through Maximum Use of Available Technologies," and also shared practical solutions and best cases with the jury and competition participants that help in developing a customer-centric model within the company.

The Contact Center World Award has been held annually since 2006. Its founder is the international Contact Center World association, which unites more than 80 countries. This year, the finals of the most prestigious award in the contact center industry took place in Australia.

Source: tengrinews.kz