In Kyrgyzstan, a chatbot for government services has been launched in test mode to facilitate access for citizens.

An important step in improving the work of the Call Center is the introduction of a chat-bot @infocom_kg_bot, starting from March 2024. The chat-bot provides fast and accurate answers around the clock to the following most frequently asked questions by citizens: obtaining a passport, working hours of public service centers, registration of civil status acts, procedure for obtaining a cloud electronic signature, using the services of the State Portal of Electronic Services and the mobile application.

The advantage of the chat-bot is the choice of language and availability for communication 24/7, which ensures uninterrupted support and real-time answers to questions.

In the first month of operation, @infocom_kg_bot processed more than 1000 dialogues, indicating its active use by citizens.

For the convenience of citizens, the AI-based bot is available on the websites digital.gov.kg, infocom.kg, as well as in the messengers WhatsApp and Telegram.

Source: digital.gov.kg