Uzbek startup PointAI has attracted investments from Plug and Play

PointAI, a startup and participant in the second wave of the Plug and Play Uzbekistan accelerator program, has secured investments from the Plug and Play Tech Center headquarters in Silicon Valley.

PointAI's intelligent algorithm creates an AI-powered customer support service. This service helps companies provide high-quality customer support, reduce wait times, and increase user satisfaction.

This solution transforms how online stores handle customer inquiries by offering a unique combination of efficiency and cost-effectiveness. E-commerce businesses that have implemented PointAI report significant reductions in support-related expenses, saving up to $150,000 annually. The chatbot successfully resolves 80% of customer inquiries without human intervention, including issues such as refunds, order cancellations, and delivery problems.

The startup demonstrates remarkable scalability and possesses significant potential for long-term impact.

The founders of the Plug and Play Tech Center office in Uzbekistan are the Ministry of Digital Technologies of the Republic of Uzbekistan, Aloqa Bank, IT Park, and Aloqa Ventures.

Source: it-park.uz