Now, you can replace your ID card through eGov.kz and the eGov Mobile mobile application.

The eGov.kz portal and the eGov Mobile mobile application have launched a pilot project for a service that allows users to submit an application for the reissuance of a document without leaving home. The initiative is implemented by the Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan in cooperation with the Ministry of Internal Affairs of the Republic of Kazakhstan.

To submit an application on the eGov.kz portal, you need to log in to the electronic government portal, select the appropriate service, undergo biometric identification, fill in the required data, sign the request using one of the available signing methods, and pay the state duty through a banking application.

To submit an application through the eGov Mobile mobile application, you need to log in to the application, select the required service, undergo biometric identification, fill in the required data, specify the document pickup point, pay the state duty, and confirm the submission of the application using Face/Touch ID.

Only the owner of the identity document can use the "Issuance of ID card, passport of the RK" service. It is not possible to submit an application on behalf of another person, even by power of attorney or guardianship.

An identity document can be replaced only upon expiration of the document's validity period — no earlier than 30 days before the expiration date and no later than 10 days after the expiration of the identity document's validity period.

The completed identity document can be picked up at the registration point specified by the applicant earlier. The standard processing time for an identity document is 15 working days.

The amount of the state duty for the standard processing period is 0.2 MRP. For those who require urgent processing, an expedited service is available: the document can be obtained in three working days for a fee of 1771 tenge or in one working day for a fee of 3372 tenge.

The application submission procedure takes place through the secure Digital ID system, which provides modern data protection methods with additional identification factors. First, the system checks the applicant's IIN and phone number through the database of mobile citizens. Then, a one-time code is sent to the registered phone number. Next, the user must undergo biometric identification, which serves as an additional security measure. This approach ensures a high level of security and excludes the possibility of third-party access to the service.

All biometric data is stored in encrypted form in the secure perimeter of JSC "National Information Technologies". The Digital ID information system has a compliance certificate for information security requirements issued by the Committee for Information Security of the Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan.

In some cases, users may encounter difficulties during biometric identification. This may be due to individual features of appearance, changes after surgery, the presence of scars, age-related changes, or features of facial expressions.

It is important to note that such cases are not considered a refusal of service — this is a built-in protection mechanism. In the event of inability to complete online identification, the system will automatically offer an alternative option: processing the service through a Citizen's Service Center (CSC). In this case, the applicant can contact any convenient CSC.