Author - Mansur Ismagulov
The Tech AI
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JSC "NC "KazAvtoZhol" has launched the QAJ mobile app for paying for seven new toll road sections. The service allows users to register, top up their balance, and track routes on sections from Nur-Sultan to the border with Uzbekistan. However, users are complaining about technical glitches and inconveniences, considering the app's functionality inferior to alternative services.
Last week, seven more sections of republican roads became toll roads. This means that more people will have to pay for passage. For this reason, a special mobile application has been introduced. Why it is being implemented and how it can be useful to QAJ mobile for Kazakhstani drivers – let’s figure it out.
What is QAJ mobile?
The mobile application was developed by JSC "NC "KazAvtoZhol". The main goal of the service is to ensure convenience and comfort for drivers on toll roads.
Why is this application needed?
In QAJ mobile, users can create a personal account. Then they gain access to the application's features: checking the balance, clarifying the road rating, monitoring travel history, and more.
Where are the toll road sections in Kazakhstan?
| Nur-Sultan – Shchuchinsk | Taraz – Kainar |
| Nur-Sultan – Temirtau | Shymkent – Kyzylorda |
| Almaty – Kapshagay | Shymkent – Taraz |
| Almaty – Khorgos | Shchuchinsk – Kokshetau |
| Kapshagay – Taldykorgan | Shymkent – Uzbekistan border |
| Nur-Sultan – Pavlodar |

What functions are available in QAJ mobile?
The first thing to do is to register. In the personal account, you can top up your balance, track travel expenses, and receive statements for the traveled route.
On the main page, the user is presented with a news feed and two sections:
- "Toll Roads" - you can check the balance by GRNZ and find out tariffs for all toll sections for passenger, freight, and public transport of different categories.
- "Map" - you can find roadside services, plan a route, and clearly see where road works are being carried out and what the situation is like there.
Convenience even in transit
In the "Tariffs" option, there is information about the amount to be paid. Another plus is that the driver can find nearby roadside services (gas stations, cafes, motels, etc.) for themselves.
Example for the "Shymkent - Uzbekistan border" section:

Where to download?
At the moment, QAJ mobile is available to everyone. You can download it for free from the App Store or Play Market.
"Horror, not an application"
This thought arises in almost every QAJ mobile user. Instead of wanting to use the application, one wants to delete it from the phone as soon as possible. The reason lies in the shortcomings.
In negative reviews, people describe the inconveniences caused by the program: cars cannot be added, there is no timely support, registration is impossible, and options do not work. And this is only a small part of the existing problems.
Conclusion
The QAJ mobile application was developed by JSC "NC "KazAvtoZhol" for more comfortable use of toll roads. However, there is still a lot of work to be done to make the application truly high-quality and to gain public trust.
The question remains: is such an application necessary if it can be replaced by 2GIS for maps, Kaspi for payments, and the QAJ website for tariffs?
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