How to speed up customer interactions in retail by 5 times: Bosch's experience on Servercore resources

Servercore, an international IT infrastructure provider, has announced a partnership with Bosch. The distributor of tools and home appliances from the German brand has deployed its projects on Servercore cloud servers and successfully automated key business processes. This has enabled a fivefold acceleration of the customer interaction cycle and improved the user experience for the retailer's shoppers.

Bosch has been developing its business in the Central Asian market for over 15 years and manages a large network of physical stores. In addition, the company actively engages in online trade, offering home appliances both on its official website and on major marketplaces. The company is actively expanding its branches in the Republic of Uzbekistan — to maintain a customer base of over 60,000 people and a monthly online traffic of more than 300,000 visits, it is important for the company to efficiently process large volumes of data and host its IT systems on reliable servers with high performance.

Mansur Sharapov, Head of the IT Department at Bosch

When automating our company's business processes, we needed a reliable provider, and our technology partner recommended Servercore to us. We are satisfied with the quality of service, payment terms for cloud resources, as well as the quality and speed of technical support. After a successful experience with the main project, we migrated the IT infrastructure of another project to Servercore and completed the migration within 24 hours.

Active development towards business digitalization and optimization of customer interaction requires the implementation of specialized internal and external services, the performance of which depends on the company's IT systems. Therefore, it is important to choose reliable and flexible servers with a high level of availability and the ability to quickly scale during peak sales seasons. Servercore, in turn, guarantees the fault tolerance of cloud servers at 99.98% according to SLA and ensures round-the-clock stable operation of both corporate and external customer services.

In the process of conducting retail online and offline trade, a large amount of personal data is generated, so it is extremely important for retailers to work with providers whose servers are physically located within the territory of Uzbekistan. For Bosch, it was also important that the IT infrastructure met the PCI DSS standard to ensure secure storage of payment card data in 1C-Accounting.

Sunnat Shamuratov, Business Development Director at Servercore

The retail sector in Uzbekistan is rapidly developing and changing, and now companies need to be closer to their customers not only physically but also digitally. That is why we strive to take a flexible approach to supporting the IT infrastructure of our clients and offer them solutions adapted to the specifics of their business.

You can learn more about the project on the Servercore website.