How Kazakhstani companies are digitizing task management

51% of companies are dissatisfied with how their task management is organized.

46% of companies in Kazakhstan record task agreements verbally.

63% of companies have not digitized task management.

Other findings from the study:

— 55% of employees at Kazakhstani companies find it inconvenient to work with tasks across multiple programs

— 53% of companies do not use messengers to discuss tasks with colleagues

— 51% of companies believe that the main difficulty in launching the digitalization of business processes within an organization is the complexity of implementation

— 38% of companies do not use programs and online services for their work at all

— 31% of companies would most like to digitize the status of task completion among all their work tools.

Sarmantai Kasenov, Director of the online service "Bitrix24" in Kazakhstan

Kazakhstani businesses are just beginning to digitalize their work processes.

More than half of the companies are dissatisfied with how internal task management is organized. In most organizations, managers discuss tasks verbally. This often leads to employees forgetting about agreements or missing deadlines.

Among the online tools that companies would like to digitize first are control over task completion and tracking of working hours. These issues have become very relevant for managers during the pandemic.

51% of companies believe that digitalizing work processes is difficult to implement. In reality, modern programs and services allow for quick and free automation of processes. Moreover, online services and programs often include all the necessary tools for work in one window — chats, task managers, video calls for meetings, and calendars.

Total digitalization is a global business trend. Kazakhstani companies that ignore it will become uncompetitive.

Full version of the survey:

1. How are task agreements recorded in your company?

a) Verbally (by voice) — 46%

b) In writing (in notebooks) — 32%

c) In online services or programs — 22%

Conclusion: 46% of companies record task agreements verbally.

2. Has your company digitized task management?

a) No — 63%

b) Yes — 37%

Conclusion: 63% of companies have not digitized task management.

3. Are you satisfied with how task management is organized in your company?

a) No — 51%

b) Yes — 49%

 
Conclusion: 51% of companies are dissatisfied with how their task management is organized.

4. How many programs and online services do employees of your company use for work?

a) None — 38%

b) Three or more — 21%

c) One — 21%

d) Two — 20%

Conclusion: 38% of companies do not use programs and online services for their work.

5. Is it convenient for you to work with tasks across multiple programs?

a) Inconvenient — 55%

b) Convenient — 45%

Conclusion: 55% of employees at Kazakhstani companies find it inconvenient to work with tasks across multiple programs.

6. Do you use messengers (Telegram, WhatsApp) to discuss tasks with colleagues?

a) No — 53%

b) Yes — 47%

Conclusion: 53% of companies do not use messengers to discuss tasks with colleagues.

7. Which elements of task management at your job would you like to digitize faster?

a) Task completion status — 31%

b) Working hours tracking — 26%

c) System for controlling all tasks — 11%

d) Assigning and delegating tasks to company employees — 9%

e) Task effectiveness evaluation — 9%

f) Deadline control — 8%

g) Communication with colleagues regarding a specific task — 6%

Conclusion: 31% of companies would most like to digitize the task completion status.

8. What is the main difficulty in launching the digitalization of business processes within the company?

a) Complexity of implementation — 51%

b) Employee unwillingness to change — 19%

c) High cost — 18%

d) Owners' unwillingness to automate business processes — 12%

Conclusion: 51% of companies believe that the main difficulty in launching the digitalization of business processes within the company is the complexity of implementation.

The study was conducted online by the "Bitrix24" service in Kazakhstan from May 25 to May 30, 2022, among 1,000 respondents.