How to get a job at inDrive: Dilnaz Tairova's experience

Dilnaz Tairova, city — Almaty, Service Compliance Supervisor SA, LinkedIn
 
About Me

I am a person who is genuinely in love with languages and the process of learning them. For me, a language is not just a tool for communication, but a way to better understand culture, thinking, and human behavior.

I have been studying languages since 1999 and have been developing in this field for over 20 years. Today, I speak English, Hindi, and Urdu, as well as Russian and Kazakh. Currently, I am gradually learning Nepali to better understand the region I work with.

I have been working for over three years in the international company inDrive as a Service Compliance Supervisor for the South Asia region. Living and working in Kazakhstan, I oversee processes in countries such as India, Pakistan, Nepal, and Bangladesh.

My responsibilities include organizing the work of the moderation team and controlling the quality of task processing. The work is aimed at ensuring the stability and efficiency of processes.

Previously, I applied languages in a professional environment, working at the Embassy of the Republic of India in Kazakhstan and teaching at Al-Farabi KazNU. This experience gave me an understanding of the international environment and confidence in cross-cultural communication.

How I Joined inDrive

I joined the company by recommendation. One of my colleagues was going through an interview but did not pass the language stage, and he recommended me, knowing my experience and language proficiency. For me, this was confirmation that my expertise is valued, and I decided to give it a try.

The hiring process consisted of several stages — as far as I remember, there were two or three interviews.

First, a conversation with HR, then an interview with representatives of the department where I was supposed to work.

There were also test assignments in Hindi, Urdu, and English, where I needed to demonstrate not only language knowledge but also the ability to work with context and nuances of communication.

The process was serious, and this immediately showed the company's high standards.

Advice for Those Who Want to Work in an International Company

To those who want to work in an international company, I would advise not limiting yourself to the boundaries of one way of thinking. An international environment is not just about language; it is about the ability to understand different approaches to work, different paces, and expectations.

It is also important to constantly develop skills — both professional and soft skills. The world is changing rapidly, and the ability to adapt becomes more important than just a set of knowledge.

The most important thing is to be open to new work formats, different cultures, and feedback. It is this flexibility that helps you feel confident in an international environment.

And, of course, languages play a big role. They expand the boundaries of perception and give the opportunity to better understand people and the context in which you work.

Work Specifics

My task is to ensure the quality and correctness of content in the system. Moderators check the order feed to exclude violations and monitor compliance with the company's internal standards.

In addition, we work with user requests: moderators process and distribute requests from both passengers and drivers. This stage helps to resolve situations faster and improve service quality.

In fact, we are the first point of contact for users when they have questions or difficult situations. The speed and accuracy of our response determines the further resolution of their request.

In my role, I am responsible for organizing the process, quality control, and compliance with standards.

In my work, I use several tools — depending on the tasks:

— for task management and team interaction — Jira
— for analytics and performance monitoring — Google Sheets and Microsoft Excel
— for daily communication with the team — Slack.

This helps track statuses, distribute workload, monitor deadlines, analyze efficiency, and maintain team synchronization, especially when working with the South Asia region.

One of the main challenges in my work is dealing with different cultural contexts and mindsets. The South Asia region is quite diverse, and approaches to communication and perception of processes can differ. Therefore, it is important to be flexible and able to adapt the format of interaction.

The second challenge is maintaining stable quality with a large volume of tasks. Since we are at the first stage of processing orders and incidents, any inaccuracy can affect the further work of the entire chain.

Key skills in my work are analytics and organization to control processes, communication and cross-cultural competence to effectively work with teams and clients from different countries, and flexibility to adapt to changing tasks.

Specifics of Working in an International Team

inDrive provides quite broad opportunities for professional development. These include general educational programs aimed at developing soft skills and management competencies, as well as specialized courses focused on our professional activities. There are internal training programs, workshops, and access to specialized materials that help deepen expertise and adapt to changes in processes.

The specificity of working in an international team lies primarily in cultural diversity. People may perceive tasks, deadlines, feedback formats, and even communication styles differently.

Therefore, it is important to be flexible, attentive to details, and consider the cultural context. Sometimes the same question needs to be explained differently to be understood correctly.

Clear and structured communication is also of great importance, especially when the team is distributed across different countries and time zones.

In an international environment, respect, openness, and the ability to listen are particularly valued. An international team is always about flexible thinking and the ability to find a balance between company standards and regional specifics.

An international team gives the opportunity to learn from people with different experience and cultural backgrounds — this is a significant advantage. At the same time, it requires more attention to communication and coordination, especially if the team is distributed across different countries. But it is precisely this that makes the work more dynamic and professionally developing.

If you compare an international and a local team, each has its own characteristics.

In a local team, communication is usually faster — there are fewer cultural differences, the same time zone, and a similar perception of processes. This simplifies coordination.

In an international team, on the other hand, there is more diversity of views and approaches. This expands thinking and allows for finding more flexible solutions. However, it requires more attention to communication, consideration of cultural features, and synchronization of processes.

Language proficiency in this case becomes a significant advantage — when you can communicate with colleagues in their language, it simplifies interaction and helps build trust faster.

Therefore, I would say that an international team requires greater flexibility, but at the same time provides a broader professional experience.

I live and work in Kazakhstan, but I oversee the South Asia region — such countries as India, Pakistan, Nepal, and Bangladesh. This requires the ability to take into account cultural features, time differences, and communication specifics.

My experience shows that effective international management is possible regardless of physical location — provided that processes are established, communication is clear, and the cultural context is understood.